We would like to hear from you with comments, questions or ???. Please feel free to phone, FAX or email us. If you have a problem or question about candles in general, or another brand of candle, email us and we'll get back to you. And, we do answer our emails!

E-mail anytime. Phone or FAX during business hours: Mon - Fri 9 AM - 5 PM Mountain Time (That's 11 AM - 7 PM Eastern).

We no longer have an "800" number. And we DO answer our telephone
The FAX works all the time except when we are on the road and our phone is forwarded to a cell phone. If your FAX doesn't go through, call us to see "what's up".

We'll take your order by telephone and give you the same "deal" as on the web. Have your credit card handy. We would like an email as well; when we ship via UPS, then UPS will send you a link so you can check on your shipment's progress on UPS's website www.ups.com. Very handy.

Problems, Questions?

If you have a question about your candle or your shipment, or there is a problem, let us know. We'll fix it if at all possible. Email is the best method to reach us. If you gave us an email address with your order  and the shipment was via UPS, then you should have received a tracking number by email from UPS to enable you to track the shipment on-line.

If you received a candle per your order, and you really don't like the scent, AND the candle has not been burned, you may return the candle, but you'll have to pay the postage. We'll refund your money. (In this case it may be better to just give the candle to a friend who does like the scent, as shipping costs are quite expensive any more. )